Frequently Asked Questions

Do you store customer information?

No, we do not store sensitive customer information unless explicitly requested for specific services, and we comply with all relevant data protection regulations.

Is the digital menu secure?

Yes, our system uses encrypted connections to ensure data security and privacy for both your business and your customers.
 

Are there any ongoing fees?

Yearly renewable fees are applicable for hosting and domain renewal, extra charges may apply for updates to the package/plan upon request.
 

How much does the digital menu system cost?

Our pricing depends on your establishment's size and the pricing package you choose. You can check the pricing page or Contact us for a customized quote.
 

Do you offer technical support?

Yes, we provide technical support to ensure your digital menu runs smoothly.
 

What happens if the QR code doesn’t work?

If there’s an issue with the QR code, our support team is available to assist you promptly. QR code issues are rare and can usually be resolved quickly.
 

Can I update the menu myself?

Yes, the system includes an easy-to-use admin dashboard where you can update items, prices, or descriptions in real time. This is applicable for the Smart Menu Pro/Premium. (Check available packages)
 

Can I customize the menu to match my branding?

Can I customize the menu to match my branding?
Absolutely! We offer options to include your logo, colors, and unique design elements to align with your brand identity.
 

Do you offer training on how to use the system?

Yes, we provide a detailed guide and optional training to help your staff understand and use the system effectively.
 

What do I need to get started?

You’ll need a list of your menu items with descriptions, prices, and images (if available). We'll handle the rest, including generating QR codes for your establishment.
 

How will this benefit my business?

Reduces printing costs and waste
Speeds up order placement and processing
Enhances customer convenience and satisfaction
Allows instant menu updates without reprinting
Improves hygiene by reducing shared physical menus
Implementation and Setup
6. How long does it take to set up the digital menu?
The setup process typically takes 1–3 days, depending on the size of your menu and customization requirements.
 

What are the key features of your digital menu?

Easy QR code access
Customizable menu design
Real-time menu updates
High-quality item images and descriptions
Multi-language support (optional)
Integration with ordering and payment systems (if required)
 

Who is this digital menu system suitable for?

Our digital menu system is ideal for bars, restaurants, lodges, hotels, spas, resorts, and similar establishments looking to improve customer experience and streamline operations.
 

How does the QR code system work?

Customers scan a QR code provided at your establishment using their smartphone camera or a QR scanning app. The code redirects them to a digital menu where they can browse items, view details, and place orders.
 

What is a digital menu?

A digital menu is an interactive menu system accessible via a QR code. It allows customers to view and order items directly from their smartphones or tablets, providing an eco-friendly and convenient alternative to traditional paper menus.